Return & Exchanges

Returns & Refund Policy – Shop Without Worry

Q1: What is your return policy?
A: You can request a return if the item is unused and in its original packaging. You must contact us within 30 days of receiving your order and provide proof of purchase, such as your order confirmation or invoice.

Q2: Are there any items that cannot be returned?
A: Yes, the following items are not eligible for returns:

• Final sale products

• Opened or used personal care items

• Customized or made-to-order products

Q3: What should I do if I received the wrong, damaged, or defective item?
A: If you received an incorrect or faulty item, please contact us within 7 days of receiving your order. We will arrange either a replacement or a full refund. To help us process this quickly, please send photos of the item and its packaging.

Q4: How long do refunds take?
A: Once we receive and inspect your returned item, approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to process.

Q5: Will I be refunded for the original shipping cost?
A: Shipping fees are non-refundable unless the return is due to an error on our end (e.g., we sent you the wrong or a defective item).

Q6: Who pays for return shipping?
A: Return shipping costs are generally the customer's responsibility. However, if the return is due to our mistake (such as sending a wrong or defective item), we will cover the cost. We recommend using a trackable shipping service to ensure your return reaches us safely.

Q7: How can I get help with my return or refund?
A: If you have any questions, please contact our customer support team at support@ysllask.com. We are happy to assist you through the process.